Important Russia and Ukraine updates

Helpful information

At Cigna, we are closely monitoring developments in Russia and Ukraine and would like to reassure you that our continued priority is to protect the Whole Health of our customers.

We understand that the situation is regularly changing so we recommend that you bookmark this page and check back regularly for updates on changes that might impact either the cover we can provide or your claims payments.

If you currently use one of these banks for claims payments, you must provide us with alternative bank details from a bank that has not been sanctioned or we will be unable to pay your claims. You can do this via your online customer area or when submitting a claim.

During the period the sanctions apply we are unable to make payments into the following Russian or Belarusian bank accounts:

  • Alfa Bank JSC
  • Amsterdam Trade Bank NV
  • Bank Belveb OJSC                                    
  • Bank Dabrabyt Joint-Stock Company
  • Bank National Factoring Company Joint Stock Company
  • Bank Otkritie
  • Bank Rossiya
  • Belagroprombank                                                    
  • Belarus Bank of Development and Reconstruction Belinvestbank Joint Stock Company
  • Black Sea Bank
  • BM Bank Public Joint Stock Company
  • Central Bank of Russia
  • Cetelem Bank Limited Liability Company
  • Credit Bank of Moscow
  • Development Bank of the Republic of Belarus   
  • Eximbank of Russia JSC
  • Gazprombank
  • IS Bank
  • Joint Stock Company Genbank
  • Joint Stock Company Investtradebank
  • Joint Stock Company Sarovbusinessbank
  • Joint-Stock Commercial Bank Novikombank
  • Limited Liability Company Ozon Bank
  • Moscow Industrial Bank
  • OJSC Promsvyazbank
  • Open Joint Stock Company Sovocombank
  • Pao Rosgosstrakh Bank 
  • PJSC Promsvyazbank
  • Prominvestbank
  • Promsvyazbank
  • Public Joint Stock Company Bank Financial Corporation Otkritie
  • Public Joint Stock Company KB Vostochny
  • Rosgosstrakh Bank
  • Russian Agricultural Bank
  • Sberbank
  • Sovocombank
  • SMP Bank
  • Transkapitalbank
  • Ural Bank for Reconstruction and Development
  • Vietnam-Russia Joint Venture Bank
  • Vnesheconombank (VEB)
  • VTB Bank (Public Joint-Stock Company), branches and subsidiaries
  • West Siberian Commercial Bank Public Joint Stock Company

Last updated: 17:48 CET, 21st April 2022

 

Locations where we cannot currently provide cover:

For customers living in the so called Donetsk People’s Republic (DNR) or Luhansk People’s Republic (LNR) regions of Ukraine, we can no longer provide coverage after February 21, 2022.  If you have moved to a different location, please contact us via your dedicated customer service team with the details of your new address.

Russian Issued Credit Cards 

Visa, MasterCard and American Express have announced that they are suspending operations in Russia. Please find below further information regarding each credit card type.

  • MasterCard

    Cards issued by Russian banks will no longer be supported by the MasterCard network regardless of where they’re used - inside or outside of Russia. And, any MasterCard issued outside of the country will not work at Russian merchants or ATMs.

  • American Express

    Globally issued American Express cards will no longer work at merchants or ATMs in Russia. Additionally, cards issued locally in Russia by Russian banks will no longer work outside of the country on the American Express global network. American Express are also suspending all business operations in Belarus.

  • Visa

    All transactions initiated with Visa cards issued in Russia will no longer work outside the country and any Visa cards issued by financial institutions outside of Russia will no longer work within the Russian Federation.

We are here for you

If you have any questions please contact your dedicated customer service team.