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Access your member plan online

Manage your plan through your secure online member or customer area

Select your type of plan

If you're unsure of your plan, check your membership card to help you choose the right member area for you.

What best describes the plan you are on?

Global Individual Customer Area

Policy number begins with 9.

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In your member area you can:

  • View policy documents and cover
  • Submit and track claims
  • Find healthcare
  • Contact customer care


The contact details below are for customers with Individual Private Medical Insurance policies. Please have your policy number to hand, which will begin with a '9'

Phone: +44 (0)1475 788182

Fax: +44 (0)1475 492113


Address: Cigna Global Health Options, Customer Service, 1 Knowe Road, Greenock, Scotland, PA15 4RJ

Inside the USA

Phone: 800 835 7677

Fax: 855358 6457

Address: Cigna International, PO Box 15964, Wilmington, Delaware 19850, USA

Inside Hong Kong

Phone: 2297 5210

Address: Cigna Worldwide General Insurance Company Ltd, Cigna Global Health Options, Customer Service, 16/F, International Trade Tower, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong SAR

Inside Singapore

Phone: 800 1865047

Address: Cigna Europe Insurance Company S.A.-N.V. – Singapore Branch. 152 Beach Road, #33-05/06, The Gateway East, Singapore 189721

Inside UAE Dubai

Phone: 043620600


Address: Cigna Insurance Middle East S.A.L, The Offices 3 at One Central, Dubai World Trade Centre, Office No.111, Level 1, Po Box 3664, Dubai, United Arab Emirates

Dubai Healthguard Policies - Complaints

Cigna Insurance Middle East S.A.L (CIME)


Dubai Health Authority (DHA)

Global Organisation or Inspire SME Policy Envoy Member Area

Cigna Envoy™ is packed with powerful tools that make managing care easier. You can also get access by downloading the app.

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In your member area you can:

  • View policy documents and cover
  • Submit and track claims
  • Find healthcare
  • Contact customer care

Send a secure email through Cigna Envoy or the Mobile App.

Direct dial toll free to our Customer Service Centre number + 800 253 7052 1.

The International Access Code for the country you are in(*) must be dialled first. For example:

 Call collect – charges will be accepted by Cigna.

(*)International Access Codes are standard codes used to make calls outside the country from which the call is being made. This is sometimes referred to as an exit code. See for your country’s access code.

UK Domestic or Healthflex SME Policy Member Portal

Policy number begins with XX, XO or CI. Authorisation number beginning with 05.

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In your member area you can:

  • View your policy details and cover
  • Make and track claims
  • Get access to health and well-being information

Spain Domestic Policy Health Member Area

Log in with your NIF, NIE or Passport number.

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In your member area you can:

  • Manage your policy
  • Request authorisations online
  • Access your service history
  • Process refunds online

Emergency phone number: 91 179 14 87 | 93 259 34 14

Emergency phone number when travelling in another country: +34 91 572 44 06

For customer support, authorisations phone: 91 418 40 40  |  93 301 06 56*


* Working hours: July and August: 08:00 to 18:00, Mon to Fri. Rest of the year: 08:00 to 20:00, Mon to Fri CEST.

Phone: 91 179 14 87  |  93 259 34 14  

IGO/NGO or Government Policy Health Member Area

Have the personal reference number from your membership card ready, to log in. 

For questions about your medical insurance plan, your claims or in case of emergency, please use the dedicated contact details on your membership card or on your personal webpages.

Best times to call [PDF]

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In your member area you can:

  • Download personalised forms.
  • Submit a claim.
  • Check your reimbursements.
  • Access our network of health care providers.