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    Access your member plan online

    Manage your plan through your secure online member or customer area

    Select your type of plan

    If you're unsure of your plan, check your membership card to help you choose the right member area for you.

    Global Individual Policy

    Global Individual Customer Area

    Policy number begins with 9.

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    In your member area you can:

    • View policy documents and cover
    • Submit and track claims
    • Find healthcare
    • Contact customer care

    Customer Care Team/Treatment Approval Team 24/7 Helpline

    Worldwide

    The contact details below are for customers with Individual Private Medical Insurance policies. Please have your policy number to hand, which will begin with a '9'

    Phone: +44 (0)1475 788182

    Fax: +44 (0)1475 492113

    Email: cignaglobal_customer.care@cigna.com

    Address: Cigna Global Health Options, Customer Service, 1 Knowe Road, Greenock, Scotland, PA15 4RJ

    Inside the USA

    Phone: 800 835 7677

    Fax: 855358 6457

    Address: Cigna International, PO Box 15964, Wilmington, Delaware 19850, USA

    Inside Hong Kong

    Phone: 2297 5210

    Address: Cigna Worldwide General Insurance Company Ltd, Cigna Global Health Options, Customer Service, 16/F, International Trade Tower, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong SAR

    Inside Singapore

    Phone: 800 1865047

    Address: Cigna Europe Insurance Company S.A.-N.V. – Singapore Branch. 152 Beach Road, #33-05/06, The Gateway East, Singapore 189721

    Inside UAE Dubai

    Phone: 043620600

    Email: service.healthguard@cigna.com

    Address: Cigna Insurance Middle East S.A.L, The Offices 3 at One Central, Dubai World Trade Centre, Office No.111, Level 1, Po Box 3664, Dubai, United Arab Emirates

    Dubai Healthguard Policies - Complaints

    Cigna Insurance Middle East S.A.L (CIME)

    Email: complaints.healthguard@cigna.com

    Dubai Health Authority (DHA)
    Global Organisation or Inspire SME Policy

    Global Organisation or Inspire SME Policy Envoy Member Area

    Cigna Envoy™ is packed with powerful tools that make managing care easier. You can also get access by downloading the app.

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    In your member area you can:

    • View policy documents and cover
    • Submit and track claims
    • Find healthcare
    • Contact customer care

    Member Service

    Send a secure email through Cigna Envoy or the Mobile App.

    Direct dial toll free to our Customer Service Centre number + 800 253 7052 1.

    The International Access Code for the country you are in(*) must be dialled first. For example:

     Call collect – charges will be accepted by Cigna.

    (*)International Access Codes are standard codes used to make calls outside the country from which the call is being made. This is sometimes referred to as an exit code. See http://www.howtocallabroad.com/codes.html for your country’s access code.
    UK Domestic or Healthflex SME Policy

    UK Domestic or Healthflex SME Policy Member Portal

    Policy number begins with XX, XO or CI. Authorisation number beginning with 05.

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    In your member area you can: :

    • View your policy details and cover
    • Make and track claims
    • Get access to health and well-being information
    Spain Domestic Policy

    Spain Domestic Policy Health Member Area

    Log in with your NIF, NIE or Passport number.

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    In your member area you can:

    • Manage your policy
    • Request authorisations online
    • Access your service history
    • Process refunds online

    Emergency Phone Numbers

    Emergency phone number: 91 179 14 87 | 93 259 34 14

    Emergency phone number when travelling in another country: +34 91 572 44 06

    Customer Service

    For customer support, authorisations phone: 91 418 40 40  |  93 301 06 56*

    Email: servicio.cliente@cigna.com

    * Working hours: July and August: 08:00 to 18:00, Mon to Fri. Rest of the year: 08:00 to 20:00, Mon to Fri CEST.

    Medical Support

    Phone: 91 179 14 87  |  93 259 34 14  
    IGO/NGO Government Policy

    IGO/NGO or Government Policy Health Member Area

    Have the personal reference number from your membership card ready, to log in.

    For questions about your medical insurance plan, your claims or in case of emergency, please use the dedicated contact details on your membership card or on your personal webpages.

    Best times to call[PDF]

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    In your member area you can:

    • Download personalised forms.
    • Submit a claim.
    • Check your reimbursements.
    • Access our network of health care providers.
    greenLeaf

    In your member area you can:

    View policy documents and cover

    Submit and track claims

    Find healthcare

    Contact customer care

    © 2025 Cigna Healthcare. All rights reserved.

    *Please note, this is a representation of the benefits available and does not contain the terms, conditions, and exclusions specific to each benefit. The benefits may be subject to change. Some benefits may be part of an optional module. Please see the Customer Guide for full details.

    This website is provided by Cigna European Services (UK) Limited, a company incorporated in England and Wales having its registered address at 13th Floor, 5 Aldermanbury Square, London EC2V 7HR and registered number 00199739. The Cigna Healthcare name, logo and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc., licensed for use by The Cigna Group and its operating subsidiaries.

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