If you're unsure of your plan, check your membership card to help you choose the right member area for you.
Worldwide
The contact details below are for customers with Individual Private Medical Insurance policies. Please have your policy number to hand, which will begin with a '9'
Phone: +44 (0)1475 788182
Fax: +44 (0)1475 492113
Email: cignaglobal_customer.care@cigna.com
Address: Cigna Global Health Options, Customer Service, 1 Knowe Road, Greenock, Scotland, PA15 4RJ
Inside the USA
Phone: 800 835 7677
Fax: 855358 6457
Address: Cigna International, PO Box 15964, Wilmington, Delaware 19850, USA
Inside Hong Kong
Phone: 2297 5210
Address: Cigna Worldwide General Insurance Company Ltd, Cigna Global Health Options, Customer Service, 16/F, International Trade Tower, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong SAR
Inside Singapore
Phone: 800 1865047
Address: Cigna Europe Insurance Company S.A.-N.V. – Singapore Branch. 152 Beach Road, #33-05/06, The Gateway East, Singapore 189721
Inside UAE Dubai
Phone: 043620600
Email: service.healthguard@cigna.com
Address: Cigna Insurance Middle East S.A.L, The Offices 3 at One Central, Dubai World Trade Centre, Office No.111, Level 1, Po Box 3664, Dubai, United Arab Emirates
Dubai Healthguard Policies - Complaints
Cigna Insurance Middle East S.A.L (CIME)
Cigna Envoy™ is packed with powerful tools that make managing care easier. You can also get access by downloading the app.
Send a secure email through Cigna Envoy or the Mobile App.
Direct dial toll free to our Customer Service Centre number + 800 253 7052 1.
The International Access Code for the country you are in(*) must be dialled first. For example:
Call collect – charges will be accepted by Cigna.
(*)International Access Codes are standard codes used to make calls outside the country from which the call is being made. This is sometimes referred to as an exit code. See http://www.howtocallabroad.com/codes.html for your country’s access code.
Policy number begins with XX, XO or CI. Authorisation number beginning with 05.
Emergency phone number: 91 179 14 87 | 93 259 34 14
Emergency phone number when travelling in another country: +34 91 572 44 06
For customer support, authorisations phone: 91 418 40 40 | 93 301 06 56*
Email: servicio.cliente@cigna.com
* Working hours: July and August: 08:00 to 18:00, Mon to Fri. Rest of the year: 08:00 to 20:00, Mon to Fri CEST.
Phone: 91 179 14 87 | 93 259 34 14 | 902 365 300
Have the personal reference number from your membership card ready, to log in.
For questions about your medical insurance plan, your claims or in case of emergency, please use the dedicated contact details on your membership card or on your personal webpages.