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    Core Programmes

    Core Programmes

    Supporting everyday health and navigating the unexpected

    Our core programmes are built on deep clinical insight to support people living with chronic conditions or facing complex health challenges wherever they are in the world. Through targeted care, expert coordination and proactive guidance, we help improve health outcomes, delivered with clarity and compassion.

    Reliable and easy access to quality healthcare for employees, wherever they are in the world.

    Speak to our team
    Cigna Leaf

    Prevention and early interventions

    Our prevention and early intervention programmes are designed to help people stay ahead of health issues by identifying risks early, providing personalised guidance, and making care easier to access wherever they are.

    Preventive screenings

    Early screenings can detect health problems before symptoms appear, making them easier to treat and sometimes even prevent. Staying up to date with preventive care helps individuals take control of their long-term health

    Health library

    Our customers have access to a rich library of articles, guides, and podcasts offering reliable health information anytime they need it.

    Health Risk Assessment (HRA) and Targeted Risk Assessments (TRA)

    These online tools help individuals understand their health risks and take steps to improve their well-being. Offering confidential, multilingual service that delivers personalised reports, tracks progress over time and connects users to coaching and support.

    Make One Small Change

    Coaching programmes designed to target and improve specific behaviours such as: smoking, low physical activity, food choices, general life issues

    Guided Health Advisor

    The Guided Health Advisor program helps customers prepare for their care needs when in an unfamiliar place or when new health needs arise. The Guided Health Advisor offers personalized health guidance, including medication planning, local care navigation, and support from a Cigna Healthcare nurse when needed.

    Global Telehealth

    Available through Cigna Envoy®, Global Telehealth offers convenient, around-the-clock access to licensed doctors via phone or video.

    Decision support

    A second opinion service that connects customers with leading medical experts for an independent review of their diagnosis and recommended care plan, so they can feel confident and informed about their next steps.
    Cigna Leaf

    Condition Management

    Our Condition Management programmes are designed to support individuals living with chronic or complex health conditions through personalised care, proactive outreach, and evidence-based interventions. These programmes help improve health outcomes, reduce complications, and empower customers to better manage their conditions.
    Diabetes

    Targeted diabetes support both in the U.S. and internationally to deliver personalised interventions based on gaps in care. Through partnerships like Omada Health, customers receive digital coaching, lifestyle guidance, and monitoring tools to help manage their condition effectively.
    Musculoskeletal (MSK)

    A proactive, interactive coaching solution designed to help individuals manage chronic pain, injuries, and mobility challenges. Through a personalised care plan that includes expert guidance, exercise routines, and ongoing monitoring to support recovery and long-term joint and muscle health.
    Cigna Leaf

    Case Management

    Our Case Management programmes are designed to help navigate serious or complex medical events by offering expert guidance, care coordination, and advocacy. From hospital discharge planning to ongoing support, our case managers help ensure that every step of the care journey is informed, supported, and aligned with the customer’s needs and benefits.
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    General and specialty case management

    Case managers support our customers during and after complex health events. By offering tailored care coordination and compassionate guidance, to help patients understand their treatment plans, manage symptoms, and access resources that support recovery and long-term health.

    Pre-authorisation support

    Some treatments and procedures require prior approval to ensure coverage under a customer’s medical plan. Our team helps streamline this process by guiding individuals through the necessary steps, reducing delays, and ensuring they receive timely care with full benefit support.

    Utilisation management

    Specialist assistance to ensure customers make the most of their health benefits, accessing high-quality care while minimising out of pocket costs.

    Hospital Support Program

    The Hospital Support Program provides personalised clinical guidance before, during, and after a hospital stay—at no additional cost. Nurse case managers work closely with our customers, their families, and their care team to coordinate care, answer questions, and support recovery. The programme helps reduce complications, improve self-management, and connect them with in-network specialists to enhance their overall health journey.
    Cigna Leaf

    Pharmacy

    Our pharmacy program makes it easier for customers to access the medications they need – safely, affordably, and conveniently.
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    In the U.S., customers can receive retail and mail-order prescriptions at no additional cost through Express Scripts® Pharmacy, with up to a 90-day supply, automatic refills, and flexible payment options to suit their location and lifestyle. For complex or rare conditions, we partner with specialty pharmacies to provide personalized medication support, including usage guidance, side effect management, and access to clinical pharmacists. Our services ensure continuity of care and peace of mind across borders.

    Outside the U.S., we partner with a URAC®, accredited pharmacy and shipping provider specializing in prescription medications and medical supplies. Customers on assignment are encouraged to use local pharmacies and contact our Global Clinical Operations team for support. Nurse case managers help coordinate medication deliveries and international shipments before and during assignment.

    Keep exploring

    Women’s Health

    Comprehensive support for every stage of women’s health journey.

    Explore more

    Men’s Health

    Flexible care for men’s physical, reproductive, hormonal and emotional well-being.

    Explore more

    Mental Health

    Confidential services and resources for stress management, counselling and resilience-building worldwide.

    Explore more

    Need help choosing a plan?

    Our expert advisors are on hand to help. Get in touch with our teams to learn more about our health solutions.

    This is a representation of the benefits available and does not contain the terms, conditions, and exclusions specific to each benefit. The benefits may be subject to change. Some benefits may be part of an optional module. There may be restrictions based on applicable laws and regulations. Products and services may not be available in all jurisdictions and are expressly excluded where prohibited by applicable law. If you have a Cigna plan, please refer to your member materials for further information, including details of the insurance entity providing cover, broker information (if any) guide to claiming, the list of benefits, exclusions, and limitations.

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    *Please note, this is a representation of the benefits available and does not contain the terms, conditions, and exclusions specific to each benefit. The benefits may be subject to change. Some benefits may be part of an optional module. Please see the Customer Guide for full details.

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