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    Complaints

    Cigna Complaints Handling Guidelines

    At Cigna Healthcare, we aim to provide the people we serve with a five star customer service experience. We hope that every interaction with us is a positive one.

    We understand that complaints or misunderstandings do arise. When they do, we’ll treat your concerns timely, professionally and confidentially. We are committed to addressing your concerns in a fair and efficient manner – just as you expect as a valued customer.

    If for any reason you are not satisfied with any of our products or services you can submit a complaint here. to our Customer Care Team who are available 24 hours a day, 7 days a week and 365 days a year.

    Please use the links below for specific complaint handling processes.

    © Cigna Healthcare. All rights reserved.

    *Please note, this is a representation of the benefits available and does not contain the terms, conditions, and exclusions specific to each benefit. The benefits may be subject to change. Some benefits may be part of an optional module. Please see the Customer Guide for full details.

    This website is provided by Cigna European Services (UK) Limited, a company incorporated in England and Wales having its registered address at 13th Floor, 5 Aldermanbury Square, London EC2V 7HR and registered number 00199739. The Cigna Healthcare name, logo and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc., licensed for use by The Cigna Group and its operating subsidiaries.

    Our Policies are underwritten by Cigna Global Insurance Company Limited, a private limited company under Guernsey Law, with registered address office at PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET, and company number 41925. Cigna Global Insurance Company Limited is authorised and regulated by the Guernsey Financial Services Commission for the conduct of insurance business in Guernsey.

    This communication is being issued and/or distributed by Cigna Insurance Management Services (DIFC) Limited which is regulated by the Dubai Financial Services Authority.

    Selecting these links will take you away from Cignaglobal.com. Cigna Healthcare does not control the linked sites' content or links.