Overall Customer Rating
Silver
Friendly and professional adviser. Clear explanations of the different packages and add ons.
Pressure to act quickly. Sales gimmicks like "If you sign on today I can offer you a free add-on"
Silver
The people I talk to we're extremely professional, very knowledgeable, and seemed excited to help me with my need for the health insurance that I purchased. A great team of people to work with.
None. I was the focus of their attention. They were committed to helping me obtain the insurance that I needed and best fit my needs.
Gold
The International sales executive Cherly was very deligent and kind during the purchasing process, I'd like to thank her patience and kindness, for solving my complication.
Reviewer did not leave a comment
Silver
Reviewer did not leave a comment
great customer service
Silver
The price was a little lower than some others. It was easy to sign up.it covers you in the country and out.
The add ones were a shock.
Silver
Good customer service
Reviewer did not leave a comment
Gold
Gillian was very helpful! Sending me follow up emails...answering my questions...sending me quotes promptly!
Reviewer did not leave a comment
Silver
Able to get an affordable health insurance while being an expat
there was one option not listed on the online form
Gold
Personal support and significant time from the Global Sales representatives in Glasgow, in particular Iain who was very patient with my many weeks of questions and Barry who helped during the purchase and negotiations with the underwriters.
I was disappointed at one of the exclusions the underwriters made.
Silver
Dianne was extremely helpful and explained everything well
None
Silver
The phone contact with Lyndsay. Bad: underwriters misreading info and denying cover. This survey not asking right questions - I took out health cover 30+ years ago with Amex resulting in over 10 years with Cigna
See "good"
Silver
Easy to do and great service
None so far
Gold
Aaron & Jay did a great job in helping me get the best package for my family situation, thanks guys!
none
Silver
Prompt response on query customer care service good easy way of navigating through website
Reviewer did not leave a comment
Silver
I really enjoyed talking to Darren and Jaimie. They were knowledgeable and understanding.
I haven't found any yet.
Silver
Kristina was a great resource and made our transaction painless.
No
Gold
Promptness
Reviewer did not leave a comment
Silver
The executive has been pushing too hard to sale the policy.
Reviewer did not leave a comment
Silver
The person who helped me was easy to understand, friendly, and if she didn't have the answer to a question asked someone before answering.
No bad points in the purchasing experience. I have no feedback yet for how good the coverage is in practice..
Silver
Attention from salesman
I still have some loose ends
Gold
The process was simple and well explained, and the coverage was exactly what I was looking for.
Reviewer did not leave a comment
Gold
The service and coverage
None
Gold
Very good customer service when you call the service number
Website did not run stable. If you like to buy the offer, came a login. But you did not get any password and it was not clear where you can register. That must be described more clearly.
Gold
Excellent advice and sales consultance by phone
Inspite pf promise, my insurance policy has not been sent by email within 48 hours after purchase, still waiting
Gold
A very good sales person .. she called me at least 10 times and answered all my doubts ..
none
Gold
I have previous experience as a corporate customer.
1. You refused to cover my wife. 2. You failed to contact me immediately after I had left my corporate scheme, which I find amazing and inexcusable.
Gold
intelligent, effective and empathetic personal contact
none
Gold
very responsive to questions
Reviewer did not leave a comment
Gold
Jaimie and Michelle were helpful and accommodating to my schedule.
Reviewer did not leave a comment
Gold
all questions were answered in a reasonable fashion and speed and once the documents were processed the account was set up immediately with no problems.
Reviewer did not leave a comment
Platinum
customer service
exclusions
Platinum
IT COVERS ALSO FOR SHORT TRIP TO USA. ALSO MEMBER CAN CHOOSE ANY DOCTOR OF HIS/HER CHOICE. SETTLEMENT IS ONLY 5 WORKING DAYS. OF COURSE I HAVE JUST BOUGHT THE PLAN. HOPE ALL IS AS STATED IN BROCHURE!
For Older people premium is rather high.
Platinum
Jonathon provided excellent guidance and follow up!
Reviewer did not leave a comment
Platinum
Very good advice on the policy Very friendly customer service Excellent coverage Very competitive prices
Reviewer did not leave a comment
Platinum
Insurance seller was very available and came up with the best quote.
Too many calls.
Platinum
People on the phone were helpful, knowledgeable and the process went very quickly once I'd made up my mind.
Called me a few times after requesting a quote. I told them I'd call back when I was ready to discuss. On the plus side, they did honor that request.
Platinum
Very good service, agent was very helpful overall a very good package
Reviewer did not leave a comment
Platinum
Purchase experience abd sales team were very nice, friendly and helpful
Its very inconceinconvenient to have to get preauthorization for every thing. Often emails are not replied to for over a day. Doctors offices are busy. Its hard to get them to fill out all the paperwork. Also if I have an emergency accident there's time to send rmails back aand forth. There should be an accepted insurance card I can show to a hospital that I can give them. The process now is really a hassle and I've not had such inconvenience with other insurance companies
Platinum
I received a quote soon after requesting one. Soon thereafter I was called and I could ask all my questions. We were also in touch via email. The policy documents were very clear. The whole process was clear, fast and easy.
No bad points
Platinum
i used cigna before when working in Germany. i didn't have any problems. Everything was smooth. i uploaded documents/claims online and worked perfectly. i gave it 8 because the system does not always work on time. for example now i accessed and it tells me that "your policy is not found"
nothing.
Platinum
Good in the past, will see now.
No coverage in the USA and limited at home. :-(
Platinum
- very simple and to the point webpage, just one question that got almost immediate reply by means of a phone call from a friendly operator
Reviewer did not leave a comment
Platinum
Fully comprehensive with clear documents
A little expensive
Platinum
My son and me, both are with CIGNA since a short time and appreciated the speed and clear information on all the questions we have had. Always nice support on the phone.
Reviewer did not leave a comment
Platinum
Great Customer services
NA