Overall Customer Rating
Silver
Excellent client support by the gentlemen who dealt with me.
Don’t know yet. Have just signed up and therefore can respond only to the contracting part. Whether it works and how well, time will tell.
Silver
Katie was top-notch in customer service. She helped me pick a plan that met my budget with good coverage. She was awesome and made the process fear-free
Not having preexisting conditions not covered
Silver
The personalized plan and the call back from the specialist
Nothing
Silver
Ok price, outreach from the agent was very helpful. I liked the phone conversations with the agents I spoke to. Very responsive with phone calls & emails.
That the insurance will not cover my cardio vascular medications eventhough I have been taking 3 out of the 4 of them for almost 10 years & all cardiovascular tests have been normal for 10 years.
Silver
Reviewer did not leave a comment
I still do not have proof of coverage. I read that 'it may take up to 24 hours' and its been a few days.
Silver
Really fast and competent response to my request and to the questions I had in context with buying the insurance
None
Silver
all points very good, service, price and everythings
no bad points
Silver
Martin was very responsive and followed up without being tiresome.
Reviewer did not leave a comment
Silver
Jonathon L GLARC Fisher was so helpful the entire time and really patient with all my questions.
Reviewer did not leave a comment
Silver
Very helpful
Reviewer did not leave a comment
Silver
Very good service and explanation on the police
None
Gold
The associate was courteous and professional; the explanations of pricing and benefits were clear, and the online portal was easy to use for quotes.
The phone connection was poor; the final purchase could not be made online; the plan itself did not include coverage I needed.
Silver
The customer service was exceptional! I was never put on hold, everyone was happy to assist me (and patient in doing so!!!!) and followed-up well to make sure I was satisfied.
Sometimes my representative said they called me, but I didn't receive any missed calls so I wasn't sure about that
Gold
Proactive sales reps who were able to answer questions knowledgeably
No app for the end product - i.e. ability to make claims online Certain points of the product (e.g. pregnancy after 1 year) etc.
Silver
Cheryl was extremely informative, friendly and helpful. She is great at her job and an asset to the company.
Reviewer did not leave a comment
Silver
Despite my multiple phone calls with Danika and Elaine, when Danika was out of the office, both were always patient with my myriad of questions, knowledgeable, courteous- outstanding ambassadors for Cigna!
None!
Silver
Very prompt response time.
Reviewer did not leave a comment
Gold
Lovely customer service. I appreciated they called back at my convenience.
Reviewer did not leave a comment
Gold
Everything was laid out in an easy to see and understand way. I love the format your website has.
Nothing about the website. The healthcare itself is a bit frustrating though with doctor visits being in one add-on and out-patient prescription meds in another. I'm not sure how to get birth control when I will probably have to pay out of pocket for the doctor visit to do so.
Gold
Brilliant customer service provided and very efficient
Reviewer did not leave a comment
Gold
Good information no bla bla thx
No bad points
Gold
The premium is reasonable.
It took some time to get to the right page to actually apply.
Gold
great customer service
None so far
Gold
Dealing with Rosa (Hong Kong) was very easy, and she was great in terms of giving me options, helping get things done, etc...
n/a
Gold
Craig Logan was so helpful and knowledgeable about the expat insurance.
Reviewer did not leave a comment
Gold
7
4
Gold
Jonny was very helpful, he talked me through the options clearly and he gave me confidence that the policy would meet my needs.
It was disappointing to have my core medical needs excluded from the policy. I felt as though I was being punished for being honest, and that all of my needs would have been met if I had lied. If my doctor here in Australia hadn't organised for me to get a year's supply of my medication, I would not have purchased the policy.
Gold
Very good and prompt explanation about the products
Delay for account to be available online
Gold
good explanation and easy way to do the purchase at phoncall and e-mailing. nice and friendly attendance. good product.
Reviewer did not leave a comment
Gold
Speed of handling / underwriting / following up
The perception that I am paying for maternity coverage under Gold cover which we will not use
Platinum
customer service
exclusions
Platinum
IT COVERS ALSO FOR SHORT TRIP TO USA. ALSO MEMBER CAN CHOOSE ANY DOCTOR OF HIS/HER CHOICE. SETTLEMENT IS ONLY 5 WORKING DAYS. OF COURSE I HAVE JUST BOUGHT THE PLAN. HOPE ALL IS AS STATED IN BROCHURE!
For Older people premium is rather high.
Platinum
Jonathon provided excellent guidance and follow up!
Reviewer did not leave a comment
Platinum
Very good advice on the policy Very friendly customer service Excellent coverage Very competitive prices
Reviewer did not leave a comment
Platinum
Insurance seller was very available and came up with the best quote.
Too many calls.
Platinum
People on the phone were helpful, knowledgeable and the process went very quickly once I'd made up my mind.
Called me a few times after requesting a quote. I told them I'd call back when I was ready to discuss. On the plus side, they did honor that request.
Platinum
Very good service, agent was very helpful overall a very good package
Reviewer did not leave a comment
Platinum
Purchase experience abd sales team were very nice, friendly and helpful
Its very inconceinconvenient to have to get preauthorization for every thing. Often emails are not replied to for over a day. Doctors offices are busy. Its hard to get them to fill out all the paperwork. Also if I have an emergency accident there's time to send rmails back aand forth. There should be an accepted insurance card I can show to a hospital that I can give them. The process now is really a hassle and I've not had such inconvenience with other insurance companies
Platinum
I received a quote soon after requesting one. Soon thereafter I was called and I could ask all my questions. We were also in touch via email. The policy documents were very clear. The whole process was clear, fast and easy.
No bad points
Platinum
i used cigna before when working in Germany. i didn't have any problems. Everything was smooth. i uploaded documents/claims online and worked perfectly. i gave it 8 because the system does not always work on time. for example now i accessed and it tells me that "your policy is not found"
nothing.
Platinum
Good in the past, will see now.
No coverage in the USA and limited at home. :-(
Platinum
- very simple and to the point webpage, just one question that got almost immediate reply by means of a phone call from a friendly operator
Reviewer did not leave a comment
Platinum
Fully comprehensive with clear documents
A little expensive
Platinum
My son and me, both are with CIGNA since a short time and appreciated the speed and clear information on all the questions we have had. Always nice support on the phone.
Reviewer did not leave a comment
Platinum
Great Customer services
NA