Overall Customer Rating
Silver
Very pleasant and professional staff; exceptionally fast processing.
Somewhat more expensive than some others
Silver
Ease of use/ clarity of plans.
Reviewer did not leave a comment
Gold
The sales rep was very transparent
Price. As a retiree with an agenda of world traveling, I would of liked to see an option that your home country of Canada could be your “mailing address” as long as you did not spend more than 180 days in that country.
Silver
Very responsive sales person although he did not phone me at the appointed time to discuss the final quote. I had to e-mail him to remind him we had a call arranged. The options were easy to understand and the brochure gave good details
I was completely upfront disclosing pre-existing conditions and do understand a waiting period may be enforced. However I don't find it satisfactory for the sales person not to be able to give me an answer as to whether the claims on the condition will ever be allowed. My current medical aid imposed a 1 year period, since the condition is occasional removal of small BCC's on my skin do to sun exposure. This is a simple procedure and so I feel I should now when the claims ban will be lifted
Silver
The medical coverage benefits are exactly what we were wanting to purchase for our daughter who will be attending a semester of college in Ireland. The Cigna representative did a great job explaining options and answering our questions. Very professional, friendly, and detailed.
None
Silver
Your agent was professional and courteous
Reviewer did not leave a comment
Silver
Personalized service and good feedback.
too persistent at bringing with email messages
Silver
friendly, well informed, patient and good at explaining
none
Gold
Time spent answering questions and follow up
Nothing
Silver
It all went very quick and smooth by telephone. No medical examination required. Friendly service!
I would prefer rather to be pay by (automatic) bank transfer instead of credit card but it is not really a big inconvenience
Gold
Gordon, the sales rep was able to answer all my questions without having to look things up or ask someone else. Well done and thanks for making this easy for us. Best regards to all
Reviewer did not leave a comment
Silver
Very helpful sales person. He listened and was very responsive.
None
Gold
Professional and speedy responses from agent.
Exclusions
Gold
friendly and competent, personal agent
price option not easy to compare. small tool to play with would be nice
Silver
cigna home page and service
Till now nothing.
Silver
Peter Primero, with whom I was in contact represented me very well with the process.
Not getting all the coverage I would have preferred.
Silver
Clarity of benefits Friendly customer service
Lack of pre-existing coverage options
Silver
Easy to get a quote and purchase online
Unnecessary phone follow up. If I needed to talk on the phone about my plan I would have requested a call back. It would be nice if you offered shorter term plans (4 months, 6 months) for those who travel for shorter periods but still want to be covered.
Silver
flexible
None really
Silver
Online purchase No waiting period on the policy Different options i.e. deductible, Out Of Pocket
Still a bit pricey even with the advantages provided
Gold
Very easy and intuitive website
Reviewer did not leave a comment
Gold
The friendly and very informative interaction with the sales executive
I haven't used any of the benefits yet so I cannot answer
Gold
Hands-on approach where you get to talk to an actual person versus doing everything electronically online.
Communication with the insurance agent was a bit difficult due to time zone differences. However, the agent did her very best to accommodate the differences. It was also a bit difficult to determine what exactly was covered in the base plan and what needed to be added in order to include simple things like yearly physicals (which I think should be part of the base plan)...
Gold
I can get my vaccinations covered within a short period of time of starting the plan. I can have a few months of coverage in the U.S., as well as numerous other countries on the same plan.
I wish it was a little bit less expensive.
Gold
Good and fast response to all my needs and questions about the plan
I expected more cover for eyes and dental
Gold
Great personality, took the time to explain all my options and how it works. Very positive experience.
Reviewer did not leave a comment
Gold
Customer service
Cost
Gold
Contact with a consultant, clear explanations, very good follow-up.
I did not appreciate to have to make the first payment through a phone call, giving my Credit card details
Gold
The staff was very good at calling and following up. I got my questioned answered and also learned about some added benefits.
I don’t have any
Gold
Clarity- friendliness- efficiency, empathy, good understanding of issues relevant to my situation.
None
Platinum
customer service
exclusions
Platinum
IT COVERS ALSO FOR SHORT TRIP TO USA. ALSO MEMBER CAN CHOOSE ANY DOCTOR OF HIS/HER CHOICE. SETTLEMENT IS ONLY 5 WORKING DAYS. OF COURSE I HAVE JUST BOUGHT THE PLAN. HOPE ALL IS AS STATED IN BROCHURE!
For Older people premium is rather high.
Platinum
Jonathon provided excellent guidance and follow up!
Reviewer did not leave a comment
Platinum
Very good advice on the policy Very friendly customer service Excellent coverage Very competitive prices
Reviewer did not leave a comment
Platinum
Insurance seller was very available and came up with the best quote.
Too many calls.
Platinum
People on the phone were helpful, knowledgeable and the process went very quickly once I'd made up my mind.
Called me a few times after requesting a quote. I told them I'd call back when I was ready to discuss. On the plus side, they did honor that request.
Platinum
Very good service, agent was very helpful overall a very good package
Reviewer did not leave a comment
Platinum
Purchase experience abd sales team were very nice, friendly and helpful
Its very inconceinconvenient to have to get preauthorization for every thing. Often emails are not replied to for over a day. Doctors offices are busy. Its hard to get them to fill out all the paperwork. Also if I have an emergency accident there's time to send rmails back aand forth. There should be an accepted insurance card I can show to a hospital that I can give them. The process now is really a hassle and I've not had such inconvenience with other insurance companies
Platinum
I received a quote soon after requesting one. Soon thereafter I was called and I could ask all my questions. We were also in touch via email. The policy documents were very clear. The whole process was clear, fast and easy.
No bad points
Platinum
i used cigna before when working in Germany. i didn't have any problems. Everything was smooth. i uploaded documents/claims online and worked perfectly. i gave it 8 because the system does not always work on time. for example now i accessed and it tells me that "your policy is not found"
nothing.
Platinum
Good in the past, will see now.
No coverage in the USA and limited at home. :-(
Platinum
- very simple and to the point webpage, just one question that got almost immediate reply by means of a phone call from a friendly operator
Reviewer did not leave a comment
Platinum
Fully comprehensive with clear documents
A little expensive
Platinum
My son and me, both are with CIGNA since a short time and appreciated the speed and clear information on all the questions we have had. Always nice support on the phone.
Reviewer did not leave a comment
Platinum
Great Customer services
NA