Overall Customer Rating
Silver
Friendly and courteous and efficient
It was a little difficult to understand the dialect frenetic difference though the person I spoke with was very nice and thorough he is from a different country and its times I was challenged with the way he spoke English versus the way I hear it
Silver
Had to give my credit card info over the phone and that was a pretty quick process.
Couldn’t pay online for some reason. It cost a lot of money to make the overseas call to pay by phone.
Silver
After phone calls, emails were quickly sent and information was easily accessible. Any questions I had thorough answers were provided
None
Gold
Jonathan Fishers patience and information allowed me to make decisions.
None
Silver
Responsive
Price
Silver
Ease of use via internet, clear explanations
Reviewer did not leave a comment
Silver
Polite sales guy and very knowledgeable
none
Silver
The on-line consultant gave fantastic service. He followed up and made sure i understand everything. Very helpfull.
None
Silver
AGENTS TRES ACTIFS ET PERFORMENTS
Aucuns
Silver
Easy, fast, understandable
none
Gold
Quick and easy purchase, very friendly and professional costumer service/sales executives, good prices
No
Gold
1) Able to speak with the same sales rep over multiple days, including at slightly off hours.
1) The exclusions added to our policy extended well beyond any pre-existing condition that was discussed during the health interview and effectively negate much of the plan's anticipated value (to the point that we began researching alternative insurance options on the very same day that we purchased the plan). 2) I was told that my family would be given a "special offer" that included the international health and well being package, but when I said that I would need to discuss the additional exclusions with my wife prior to proceeding with purchase I was told that if I did so we'd lose the special offer. This was clearly an attempt to pressure us into a sale. I was very disappointed that Cigna would use such an aggressive tactic.
Gold
Sales team follow up, they were professional & understood the customers needs.
None
Gold
Prompt feedback. Good follow up.
Reviewer did not leave a comment
Silver
Optional add ons and no need for maternity
Waiting for services to begin 3 months after paid
Silver
The guys that i've talked were very kind ,just difficult to understand the accent ,but im not a native english speaker
I'd like to determine the dates of Health insurance just during my vacation without have to be worried and advise to cancel it before it has finished. should be easier
Silver
Your service rep
There weren’t any
Silver
The CIGNA Global representative with whom I worked was just superb. She was efficient, friendly and professional so I felt very well attended throughout the process of selecting and purchasing a Medical Insurance Plan.
None
Silver
Reasonable price, fast reply from the salesperson
None thus far
Silver
Professional and knowledgeable
Reviewer did not leave a comment
Gold
Friendly telephone team
Cover is REALLY bad. The telephone guys needed to incessantly refer up. I was asked for proof of health on two matters that I would have needed to seek medical exam to give. Despite giving details of my health from a recent exam we have exclusions. The policy does not cover medication. Very poor value for money. We will be looking elsewhere.
Gold
Speed, professionalism of agent I dealt with.
None
Gold
Formal Company
N/A
Gold
1. Prompt respond which is very essential to the client/for me. 2. A name of a person or individual that I can contact (not like with other insurance companies). 3.Sales assistant very helpful, supportive, informative and responsive. 4. Options and offers and rates are competitive
Reviewer did not leave a comment
Gold
customer service very reactive
Reviewer did not leave a comment
Gold
Good feed back and communication flow with the insurer so far.
Reviewer did not leave a comment
Gold
I got contacted by a customer service representative and he helped me understand the various costs and insurance options. That was very helpful for me.
Nothing I can think of.
Gold
Jonathon responded promptly to my questions
didn't have the option to discuss the exclusion, a discomfort in my back when I lift heavy loads, but otherwise not pain whatsoever, did not justify an exclusion. You did not ask me about my claim history. William Russell was my insurer for 5 years, I never claimed . You could have checked.
Gold
quick response
Reviewer did not leave a comment
Gold
Salesperson was good at explaining and following up
What I received via email summarizing what I purchased was not adequate in any way. I have no idea what Cigna now has on record as what I purchased.
Platinum
customer service
exclusions
Platinum
IT COVERS ALSO FOR SHORT TRIP TO USA. ALSO MEMBER CAN CHOOSE ANY DOCTOR OF HIS/HER CHOICE. SETTLEMENT IS ONLY 5 WORKING DAYS. OF COURSE I HAVE JUST BOUGHT THE PLAN. HOPE ALL IS AS STATED IN BROCHURE!
For Older people premium is rather high.
Platinum
Jonathon provided excellent guidance and follow up!
Reviewer did not leave a comment
Platinum
Very good advice on the policy Very friendly customer service Excellent coverage Very competitive prices
Reviewer did not leave a comment
Platinum
Insurance seller was very available and came up with the best quote.
Too many calls.
Platinum
People on the phone were helpful, knowledgeable and the process went very quickly once I'd made up my mind.
Called me a few times after requesting a quote. I told them I'd call back when I was ready to discuss. On the plus side, they did honor that request.
Platinum
Very good service, agent was very helpful overall a very good package
Reviewer did not leave a comment
Platinum
Purchase experience abd sales team were very nice, friendly and helpful
Its very inconceinconvenient to have to get preauthorization for every thing. Often emails are not replied to for over a day. Doctors offices are busy. Its hard to get them to fill out all the paperwork. Also if I have an emergency accident there's time to send rmails back aand forth. There should be an accepted insurance card I can show to a hospital that I can give them. The process now is really a hassle and I've not had such inconvenience with other insurance companies
Platinum
I received a quote soon after requesting one. Soon thereafter I was called and I could ask all my questions. We were also in touch via email. The policy documents were very clear. The whole process was clear, fast and easy.
No bad points
Platinum
i used cigna before when working in Germany. i didn't have any problems. Everything was smooth. i uploaded documents/claims online and worked perfectly. i gave it 8 because the system does not always work on time. for example now i accessed and it tells me that "your policy is not found"
nothing.
Platinum
Good in the past, will see now.
No coverage in the USA and limited at home. :-(
Platinum
- very simple and to the point webpage, just one question that got almost immediate reply by means of a phone call from a friendly operator
Reviewer did not leave a comment
Platinum
Fully comprehensive with clear documents
A little expensive
Platinum
My son and me, both are with CIGNA since a short time and appreciated the speed and clear information on all the questions we have had. Always nice support on the phone.
Reviewer did not leave a comment
Platinum
Great Customer services
NA