Overall Customer Rating
Silver
NOTHING , GOOD TO SELL BUT WHEN REQUEST SERVICES NOONE CALL ME OR EMAIL ME
ALL , I HAVE A CRITICAL QUESTION AND NO ONE IS ABLE TO CALL ME AFTER MANY MAILS
Gold
Easy to apply and fast response
Hard to contact after the sale.
Silver
Inernational coverage, no age limit, modular packages
doctor & medication rather expensive
Gold
Brian was knowledgeable and very helpful in the health services Cigna provides
Like all insurance preexisting conditions aer not covered and I have to take care of my major dental problems before leaving as only check ups and cleaning are provided in the beginning
Silver
Quick and easy
Too many e mail
Gold
Clear explanation when I asked questions
Reviewer did not leave a comment
Silver
Good
Far
Silver
Friendly service and response.to queries
Reviewer did not leave a comment
Silver
Reviewer did not leave a comment
Mr Marra was excellent
Silver
Good communication with the client. I really appreciated it. Now, look forward how I will be received to the hospital.
To know that preexisting disease will not be covered. So where is the importance of a medical insurance if preexisting disease are excluded ?
Silver
Follow-ups from the sales person, easy to log in and modify the quote, see benefits and check prices online
Cigna's sales was not able to increase the premium to cover existing medical conditions.
Silver
Website and friendly service
Prompt reply only through phone call
Silver
very nice agents
slow to respond to calls
Gold
feedback was instant
straight away had a debt collection style email about payment, which is way to aggressive whilst my payment was already made, but not processed by your bank probably.
Silver
The empleyer on the phone and e mail was very competent and friendly all the way.
Difficult to do the paying online .
Silver
The attention once I got on the phone
It was difficult to reach someone in the first place. I would've been discouraged enough to let it be if I didn't know already how good Cigna is.
Gold
Quick and good value
I would have felt happier about making the purchase with a tiny bit of human interaction so I could confirm I was buying the right product.
Silver
Reviewer did not leave a comment
Friendly comprehensive. Appealing
Silver
Good thing and everybody can do it . Nice behaviours when somebody is going to have his first health insurance with cinga then after we did the payment people changed
Communication
Silver
Great custom service! Easy navigation of the webpage! Clear benefits and costs.
None, just an issue with the home page but it's being investigated.
Gold
Easy, fast and doable online.
The insurance is quite expensive with a lot of restrictions.
Gold
Good responses online
Not being able to speak directly to someone on the end of the phone. Having to wait for a call back.
Gold
The sales team did an excellent job answering and responding to all of my questions and concerns.
I am very concerned about your annual increases every year. I do plan on shopping again before my next renewal.
Gold
Every question could be answered by the salesman. Everyting is recorded. Transparent. Salesman has enough time.
Too less individuality, maybe a reason for cancelling the poolice in the near future. To be obligated to have included the mother protection things in the GOLD makes no sense. From my point of view this should be possible to exclude with the result of a lower price.
Gold
1. Responsiveness; 2. Flexibility in understanding your needs
Reviewer did not leave a comment
Gold
Katherine Hammond she was very helpful and efficient
None
Gold
Speedy, straight forward, easy to understand. Helpful and friendly service provider
None
Gold
Price coverage and Rebecca’s customer service
None
Gold
easy to navigate website and your customer service reps (jonathan and olivia) were very helpful.
none
Gold
Knowledgeable staff, Dianne and Jonnie were great, nice, and attentive.
Nothing
Platinum
customer service
exclusions
Platinum
IT COVERS ALSO FOR SHORT TRIP TO USA. ALSO MEMBER CAN CHOOSE ANY DOCTOR OF HIS/HER CHOICE. SETTLEMENT IS ONLY 5 WORKING DAYS. OF COURSE I HAVE JUST BOUGHT THE PLAN. HOPE ALL IS AS STATED IN BROCHURE!
For Older people premium is rather high.
Platinum
Jonathon provided excellent guidance and follow up!
Reviewer did not leave a comment
Platinum
Very good advice on the policy Very friendly customer service Excellent coverage Very competitive prices
Reviewer did not leave a comment
Platinum
Insurance seller was very available and came up with the best quote.
Too many calls.
Platinum
People on the phone were helpful, knowledgeable and the process went very quickly once I'd made up my mind.
Called me a few times after requesting a quote. I told them I'd call back when I was ready to discuss. On the plus side, they did honor that request.
Platinum
Very good service, agent was very helpful overall a very good package
Reviewer did not leave a comment
Platinum
Purchase experience abd sales team were very nice, friendly and helpful
Its very inconceinconvenient to have to get preauthorization for every thing. Often emails are not replied to for over a day. Doctors offices are busy. Its hard to get them to fill out all the paperwork. Also if I have an emergency accident there's time to send rmails back aand forth. There should be an accepted insurance card I can show to a hospital that I can give them. The process now is really a hassle and I've not had such inconvenience with other insurance companies
Platinum
I received a quote soon after requesting one. Soon thereafter I was called and I could ask all my questions. We were also in touch via email. The policy documents were very clear. The whole process was clear, fast and easy.
No bad points
Platinum
i used cigna before when working in Germany. i didn't have any problems. Everything was smooth. i uploaded documents/claims online and worked perfectly. i gave it 8 because the system does not always work on time. for example now i accessed and it tells me that "your policy is not found"
nothing.
Platinum
Good in the past, will see now.
No coverage in the USA and limited at home. :-(
Platinum
- very simple and to the point webpage, just one question that got almost immediate reply by means of a phone call from a friendly operator
Reviewer did not leave a comment
Platinum
Fully comprehensive with clear documents
A little expensive
Platinum
My son and me, both are with CIGNA since a short time and appreciated the speed and clear information on all the questions we have had. Always nice support on the phone.
Reviewer did not leave a comment
Platinum
Great Customer services
NA