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Contact Us: Cigna Global Customer Support

Get in touch with the right team.

Select your type of plan

If you’re unsure of your plan type, please check your membership card for contact details.

What best describes your plan?

Global Individual Policy Health Teams


The contact details below are for customers with Individual Private Medical Insurance policies. Please have your policy number to hand, which will begin with a '9'

Online: Customer Area Login

Phone: +44 (0)1475 788182

Fax: +44 (0)1475 492113


Address: Cigna Global Health Options, Customer Service, 1 Knowe Road, Greenock, Scotland, PA15 4RJ

Inside the USA

Phone: 800 835 7677

Fax: 855358 6457

Address: Cigna International, PO Box 15964, Wilmington, Delaware 19850, USA

Inside Hong Kong

Phone: 2297 5210

Address: Cigna Worldwide General Insurance Company Ltd, Cigna Global Health Options, Customer Service, 16/F, International Trade Tower, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong SAR

Inside Singapore

Phone: 800 1865047

Address: Cigna Europe Insurance Company S.A.-N.V. – Singapore Branch. 152 Beach Road, #33-05/06, The Gateway East, Singapore 189721

Inside UAE Dubai

Phone: 043620600


Address: Cigna Insurance Middle East S.A.L, The Offices 3 at One Central, Dubai World Trade Centre, Office No.111, Level 1, Po Box 3664, Dubai, United Arab Emirates

Dubai Healthguard Policies - Complaints

Cigna Insurance Middle East S.A.L (CIME)


Dubai Health Authority (DHA)

Schedule a call with our Sales Team when it best suits you:


USA and Rest of The World

Phone: + 44 (0)1475 492119 (Mon-Fri 8am-8pm GMT) 

Email us

Address: Sales Manager, Cigna Global Health Options, The Grosvenor Building, 72 Gordon Street, Glasgow, Scotland, G1 3RS


Global Organisation or Inspire SME Policy Health Teams

Send a secure email through Cigna Envoy or the Mobile App.

Direct dial toll free to our Customer Service Centre number: + 800 253 7052 1.

The International Access Code for the country you are in(*) must be dialled first.

For example:

 Call collect – charges will be accepted by Cigna.

(*)International Access Codes are standard codes used to make calls outside the country from which the call is being made. This is sometimes referred to as an exit code. See for your country’s access code.

Request a call back

Envoy contact information

Please contact your dedicated Account Manager by phone or by email.

SME employer who needs international health insurance cover for a small group on work assignment abroad? 

Get a Quote

For large corporate organisations please request a call back.


Phone: 0800 909 460 


Phone: 0800 89 011


Phone: 080 600 226 


Phone: 0800 774 242 


Phone: 0800 944 481


Phone: 08000 713 547


Phone: 0800 989 096


Phone: 0800 85 264


Phone: 0800 425 2004


Phone: 0800 54 451 




Phone: 0201 604 215 


Phone: 0800 110 154


Phone: +44 (0) 1475 333403

UK Dental Health Teams

If you are a member and have a query about your existing plan, please visit your member portal.

Following the completion of a strategic review, Cigna Healthcare has ceased selling UK medical and dental products. Quotes will no longer be provided for these products. You can find out more about our Global Employer Health Insurance products here.

For all other enquiries, please email

If you are enquiring about a Cigna Insurance Services Travel, Health, Life, Accident and Mortgage, Income or Payment Protection policy, please use the contact details below.

Phone: 0330 100 9349

If you are a current or former employee of Cigna and require any information on the Cigna 2000 UK Pension Plan please contact us at Information on the Plan’s investment principles is available here.

Spain Domestic Policy Health Teams

Emergency phone number: 91 179 14 87 | 93 259 34 14

Emergency phone number when travelling in another country: +34915724406

For customer support, authorisations phone: 91 418 40 40  |  93 301 06 56*


* Working hours: July and August: 08:00 to 18:00, Mon to Fri. Rest of the year: 08:00 to 20:00, Mon to Fri CEST.

Client log in

Phone: 91 179 14 87  |  93 259 34 14  

For information about our health plan solutions:

Phone: 91 418 40 60 | 93 318 04 06


To request a sales visit, phone: 91 418 40 60 | 93 318 04 06

IGO/NGO or Government Policy Health Teams

For questions about your medical insurance plan, your claims or in case of emergency, please use the dedicated contact details on your membership card or on your personal webpages.

Best times to call

If you are an existing Cigna client, please contact your client manager.

For sales enquiries you can fill in the request a quote form, or send us a message.