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Cigna Healthcare International Health Study 2026
From intention to action
Key findings
Health confidence
38% feel confident about what their health plan does and does not cover.
Access to care
24% have delayed or avoided care because of waiting-time concerns.
Trust in technology
48% expect AI to have a positive effect on their personal health care experience.
About the study
People want to take an active role in their health. But wanting to act and being able to act are not always the same thing.
Drawing on responses from 12,000 adults across the world, our 2026 study explores what helps turn motivation into informed action, and where employers can make health support easier to understand, access, and use.
Inside the report:
- Health is personal: why motivation is high, and why support needs to be personal.
- Confidence makes the difference: what helps people understand and use their health insurance
- Care cannot wait: how delays and cost can affect health and working life
- Technology needs a human touch: where people see AI's potential, and what holds back trust
- Control is not equally shared: why health-tracking tools may be working best for people who already feel confident managing their health
Confidence in understanding health insurance
At its core, the challenge is one of health confidence, and it is not equally shared. The study groups respondents by vitality, which is a measure of overall health and well-being. On key health insurance measures, around 7 in 10 high-vitality respondents feel confident, compared with about 1 in 8 low-vitality respondents.
"People want to take an active role in looking after their health. The opportunity is to help turn that thought into action by making it easier for people to access the information, tools, and support they need to make informed decisions."
Jason Sadler
President, International Health
Cigna Healthcare
Three priorities for employers
Helping people understand their benefits, access appropriate care, and navigate health decisions with confidence can support workforce well-being, productivity, and resilience.
Make support understandable
Simplify benefits communication around the moments people need to act.
Make care easier to reach
Reduce friction in the route to appropriate, timely care.
Make technology trustworthy and inclusive
Pair digital tools with transparency, education and human expertise.
Cigna Healthcare global well-being
Discover more insights on vitality–the capacity to pursue life with health, strength, and energy–show that it’s critical to recognize that our overall health and well-being is dynamic and multi-dimensional.
Whether you wish to speak to our sales team or get general help if you are already a Cigna Healthcare® member, we’ll get you to the right information.
Contact Information© Cigna Healthcare. All rights reserved.
*Please note, this is a representation of the benefits available and does not contain the terms, conditions, and exclusions specific to each benefit. The benefits may be subject to change. Some benefits may be part of an optional module. Please see the Customer Guide for full details.
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