Cigna StudyWell: Away from home, not far from care.

While studying or teaching abroad, students, faculty and staff will take on new and exciting experiences that will enrich their journey. They may find themselves learning a new language and culture. They may also find themselves adapting to a new medical system and accessing care.

With Cigna StudyWell^®1, students, faculty and staff have access to the largest global network of health care providers, and should something come up, our dedicated customer service representatives are here 24/7 to help them get the care they need. From ground transportation and translators to finding the right health care providers or facilities, we’ll be there for them. Every step of the way.

Cigna StudyWell connects students, faculty and staff 24/7 with the people, programs, tools and support that help provide peace of mind, a great educational experience, and answers to questions like:

- What should I ask my doctor before I leave?

- If I have questions, need information, or am stressed or anxious, where can I go for help?

- What do I do in case of an emergency? - How do I get my prescriptions filled while I am away?

With Cigna Envoy^®, they can access information on almost 200 countries before they even go abroad. They can easily research:

- Currency and exchange rates

- Immunization requirements

- Security alerts

- Voltage requirements

- Country weather and time

- Disease prevention tips

Cigna StudyWell: International Benefits for Study Abroad and Business Travel

Offering health benefits for students, faculty and staff embarking on shorter trips globally.

Cigna Studywell: U.S. Benefits for International Students

Offeering comprehensive benefits for students for an extended perior of time in the United States.

International Member Assistance Program (IMAP)²

Students, faculty and staff have access to free, confidential assistance with any personal issues. They can contact the IMAP service for live assistance all day, every day, including short-term professional counseling and telephonic support.

In-the-moment-support Offered by Workplace Options³

If a student, faculty or staff member wishes to speak with a clinician regarding a non-urgent matter (such as stress, anxiety, relationship conflict or bereavement/loss) by telephone, our clinical professionals are available 24/7 to talk through their concerns and determine the best steps to address the situation.

Global Telehealth

When students, faculty and staff don’t feel well and are far from home, they want to get better fast. There are times when a visit to a doctor’s office is difficult to manage. But with our global telehealth service, they have the opportunity to speak with licensed doctors around the world to discuss their symptoms and the best next steps for them. They can schedule an appointment from anywhere in the world, 24 hours a day.

In-the-moment-support In Action: A Case Study⁴

Location: Germany

Presenting Issue: Study-abroad student in need of English-language support

A student participating in a study abroad program was experiencing symptoms of anxiety and depression. Upon arriving in Germany, she had become overwhelmed by the language barrier and the fallout from a recent break-up. She was open to attending therapy but was unsure how to access English-speaking services in Germany. Due to suspected miscommunications, local medical providers were unable to clearly determine the student’s psychiatric needs; she was hospitalized out of precaution.

The student was contacted within 30 minutes of receiving the case. A licensed clinician was able to speak with her over the phone to provide in-the-moment support, assess her needs, and formulate a plan to provide her with support while she was abroad. The clinician was able to validate the student’s feelings and assist her in developing an awareness of her anxiety triggers. The clinician also worked with the member on developing her understanding of healthy relationships, the importance of setting boundaries, and determining what her long-term goals were. The clinician made additional recommendations for treatment once the student arrived home.

The student expressed that prior to receiving the support she considered withdrawing and ending her semester abroad in order to travel home for mental health support. She reported that the counseling support she received assisted her in managing her symptoms in order to maintain her coursework. She additionally disclosed that she felt that the support was so effective that in an effort to maintain the positive momentum achieved during sessions, she decided to reach out to therapists near her university to arrange counseling support when she traveled home.

Interested in learning more?

Cigna StudyWell is your global partner in care, giving students, faculty and staff the support they need to rest easy while studying and teaching away from home.