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Group Health Insurance
Cigna Prime (Self-service portal): www.cignaenvoy.com
Cigna Care Connect: CignaQueries@alliancemedinet.com
Individual Health Insurance
Cigna Europe Insurance Company
S.A.-N.V. – Singapore Branch
152 Beach Road, #33-05
The Gateway East, Singapore 189721
Attn: Feedback Officer
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In the unlikely event that you are still unhappy with the solution provided by us, you have the right to file a complaint to the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for a third party opinion. You can approach FIDReC within 6 months of receiving our final response.
For more information, please visit the FIDReC website: www.fidrec.com.sg
You can also approach the Consumers Association of Singapore (CASE) or the Singapore Mediation Centre (SMC). You can find out more about these organisations at