At Cigna, we are proud of the service we provide to our customers. However, we understand that sometimes things can go wrong. If you've had a bad experience, please let us know, to give us the opportunity to put things right.
Please note that the following procedure is for customers who are served by a European licence only. For clarification or more information on which license your policy is written under, please check your Policy Rules document, which can be accessed on your online Customer Area. You can follow the complaints process here.
For all other licenses, please contact our customer service team.