Privacy statement

At Cigna, your privacy is important to us. We know that when you visit us at www.cignaglobal.com, you depend on us to be diligent about protecting your privacy online. We also know that you rely on us to provide products and services that meet each of your needs. To do both, we need to gather – and protect – certain information about you.

This Privacy Statement applies to all of the products, services, offered by Cigna Global Health Options ("Cigna") to you.

If you have any questions about this Privacy Statement, please use the contact information on the right hand side of this website.

What kind of information does www.cignaglobal.com collect?

We have designed our website to capture information through automatic tracking. This allows us to see which topics interest you most. Automatic tracking information is gathered by capturing if you found our site by following a link from another, external site, as well as following your "footsteps" through www.cignaglobal.com. The route you – and other visitors – choose tells us a little something about the people who visit our site. We use aggregate numbers to compile statistics, monitor trends and track site usage. We also use the information to make sure our technology is compatible with yours. We’re then better able to offer products and services that match your needs.

Individualised information is not currently collected on the site but we do capture on an individual basis first, where you navigated to us from, in order to then aggregate this data to evaluate marketing efficiency.

We only collect personal information when you voluntarily submit it to us.

When you GET A QUOTE we need personal information in order to provide you with the product that you request. Depending upon the product, we may ask you for a variety of personal information. This might include, for example, your name, address, e-mail address, telephone number, gender, and birth date. We may also ask for other information about you, such as your credit card information (when you are making a purchase). We consider certain identifying information "confidential". This includes your credit card number, date of birth, income level, or any other information that would normally be considered confidential or governed by law.

You may choose not to provide us with any personal information. In that case, you can still access and use many portions of our websites; however, you will not be able to access and use those portions of any Cigna website that require your personal information.

We might also use cookies. For detailed information on our use of cookies and your rights and options in relation to this, please consult our Cookie Policy.

How does Cigna use the information it collects on me?

We use the personal information that you provide us to fulfill your requests for our products, to respond to your inquiries about offerings, and to offer you other Cigna products or services that we believe may be of interest to you. We sometimes use this information to communicate with you.

We will use the personal information that you provide about others in order to provide the products or services that you have requested. If you provide us someone else's personal information for referral purposes, we may use that information to invite them to visit our websites or to provide them information about our products or services.

Please ensure such individuals have agreed for you to pass on their personal information to us, before you do so.

If you provide us with your e-mail and/or postal address, we will not sell, trade, rent or disclose them in any other way to third parties.

Opt-out: If you do not wish for your e-mail or postal address to be shared within Cigna's group companies or business lines you have the opportunity to opt out, by using the contact information on the right hand side of this website.

You may also opt out of the receipt of any marketing materials from Cigna Global health Options itself by using the contact information on the right hand side of this website.

We may transfer your sensitive personal information to other Cigna offices of Cigna group for internal management and administrative purposes. In addition, your personal data will be transferred to other Cigna offices where necessary for the performance or conclusion of our contractual obligations to you or for your benefit. Transfers of personal information may also be made where necessary for the establishment, exercise, or defense of legal claims.

Cigna will only share your sensitive personal information with outside companies or individuals in any of the following limited circumstances:

• Trusted recipients. We might use trusted businesses or persons to process personal information on our behalf. Before sharing any personal information with outside parties, we require that these parties agree to process such information based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.
• Legal or safety requirement. We might have a good faith belief that access, use, preservation, or disclosure is necessary to (a) comply with applicable law, regulation, or legal process; (b) enforce the applicable terms of agreements and policies on this or any other of Cigna’s group’s websites; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect against imminent harm to the rights, property, or safety or Cigna, its users, or the public as required or permitted by law.
• Other purposes. Before we share your sensitive personal information outside of the previously listed circumstances, we will ask you for permission first. Please note that this only applies to sensitive information, as defined above.

How does Cigna protect the safety and integrity of the information?

We take appropriate physical, electronic, and procedural measures to safeguard and protect your personal information. We use a variety of security measures, including encryption and authentication where required, to maintain the confidentiality of your personal information. We store your personal information on systems behind firewalls that are only accessible to a limited number of persons, each of whom is required to keep the information confidential. We also take appropriate measures to secure the transmission of sensitive personal information from your computer to the Cigna's computers. When you transmit sensitive personal information to us, like credit card information, we enforce the use of a secure connection to our servers. All credit card account information that you supply is transmitted via Secure Socket Layer (SSL) technology between your browser and our servers.

Cigna employees, agents, and contractors who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Statement and may not use the information for any purpose other than to carry out the services they are performing for Cigna. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Cigna only collects personal information that is relevant to the purposes for which it will be used. Though we do take appropriate steps to review and update the information that we store to ensure that it is accurate, complete, and current, we also depend on you to update or correct your personal information when necessary.

To inquire about personally identifiable information that Cigna has collected about you, or about other ways to correct factual errors in that information, please use the contact information on the right hand side of this website.

In some limited circumstances, such as to resolve disputes, troubleshoot problems, and enforce our policies, we may retain some information that you have requested us to remove.

We only use the information we collect for purposes consistent with this Statement. If we propose to use your personal information for purposes beyond that explained in this Statement, we will provide appropriate notice before doing so and we will provide you with the means to opt out of those uses. We will not use your sensitive personal information for any purposes other than those described in this Privacy Statement unless we have obtained your consent.

What if I need to correct or remove information about me?

You can contact us through the contact details displayed on the right hand side of this website. Please do not email individualised information unless you do so through a secure channel. We have a policy that prohibits us from communicating individualised information through non-secure e-mail¹.

What about the links on your site? Are they secure?

Because we don’t own or control all the sites linked from this site, we cannot guarantee they are secure; therefore, we cannot assume responsibility for all their privacy practices. If you link onto a website of a company that is not affiliated with any Cigna company, we urge you to review the privacy policies of any of the websites you visit once you leave this site.

I have switched my coverage to another company. What will you do with my information?

We will continue to treat your information with the same confidentiality and respect we extend to all our valuable customers. In keeping with data protection legislation we will not keep your data longer than necessary.

Enforcement and Compliance with this Privacy Statement

We take our Privacy Statement seriously and we regularly review our own compliance with this Statement. If you have any questions or concerns about this Statement, or if you think that we have used your personal information in a manner inconsistent with this Statement, please contact us at:

Cigna Global Health Options
Legal & Compliance
220 St Vincent Street
Glasgow
Scotland
G2 5SG

¹Please remember that e-mail messages can be viewed by other Internet users while in transit. If you have individualised information to communicate, please contact us through the telephone numbers shown on the site or e-mail us a request for us to contact you.